Health & Safety Protocols

• Call only in ports that local authorities and health organisations have cleared as safe and in full compliance with all local port and health authorities’ regulations.
• Booking prepaid onboard packages is highly recommended in order to avoid queues, secure space and save money compared to onboard prices.
• You will need to complete an effortless web check-in to receive your cruise tickets, including travel documentation and a mandatory pre-cruise health questionnaire
• They will deny boarding in case of:
  • Symptoms such as fever (>37.5°C / 99.5°F), cough, shortness of breath, chills, muscle/body aches, fatigue, headache, sore throat and loss of taste/smell in the 14 days prior to embarkation
  • Potential exposure to a suspected or confirmed case of COVID-19 in the 14 days prior to embarkation
  • Temporary travel restrictions based on local circumstances. For example, certain countries may deny visas or prohibit entry based on travel history or nationality.
• They have redesigned activities, adapted their services and reduced venue capacity to ensure that their guests can easily adhere to current social distancing recommendations, both onboard and ashore.
• Whenever social distancing cannot be met in public places such as in the lifts and the theatre, or when moving around the ship, guests will be asked to wear a face mask. Face masks do not need to be worn when seated in restaurants, bars and lounges, and when sitting on the sun deck.
• Face masks will be available to all guests whilst onboard.
• They are modifying the seating layout to enable safe physical distancing, and guests will have the same table and waiter throughout their cruise.
• Guests can enjoy entertainment onboard but with a few changes:
  • Reducing the capacity of the theatre to allow for empty seats between guests
  • The entertainment programme will be extended so that all guests can enjoy shows
  • Shows and activities will be pre-booked to manage the number of participants
  • Guests will be required to wear a face mask when in the theatre
• All MSC Aurea Spa and Fitness facilities and services will be operated under our newly enhanced health and safety measures, including extended opening times, & reduced experiences/capacities where deemed necessary by local authorities.
• The casino remains fully functional under the new protocol with added sanitation and social distancing measures in place, including frequent sanitising of chips, replacing playing cards on a regular basis and a reduced number of seats at gaming tables.
• Kids clubs will be open with new measures including reduced capacity, a streamlined registration process, contactless temperature check and hand sanitiser provided upon entry.